The Lansdale Group - CRM Customer Relationship Management, Implementation, Integration, & Development

Build more profitable customer relationships

The Lansdale Group’s Microsoft CRM Solutions help mid-size businesses build profitable customer relationships. Whether

implemented completely ‘out of the box’ or customized and extended to meet your specific business needs, these solutions help our customers increase sales success, deliver superior customer service, and make informed, agile business decisions. Easy to deploy and use, Microsoft CRM is accessible from MS Outlook and the web, integrates with other business systems, and scales as your business grows.

A successful track record

The Lansdale Group has been delivering successful CRM solutions since our founding as a CRM consultancy in March 1998. Our clients succeed because of the unique combination of leadership, CRM domain expertise and technical skills that our consultants bring to their projects. Unlike systems integrators and VARs traditionally serving mid-size businesses, the Lansdale Group focuses exclusively on CRM solutions. Lansdale Group clients such as Careerbuilder.com, Marriott, Digex, and Comedy Central value our ability to speak to their sales, marketing, and service issues with the same level of confidence, leadership, and insight that we bring to the technical details of CRM system implementation. The result is CRM solutions that solve our clients’ most pressing business problems.

A proven methodology

The Lansdale Group’s methodology is proven to achieve high user adoption rates, one of the most critical success factors in a CRM project. While the Gartner Group estimates that fully one third of all CRM projects result in systems that are not used at all, the Lansdale Group consistently delivers systems that our customers' users view as valuable tools for getting their work done. Our use case centric methodology is a key factor in our customers’ success.

In each project we distill our customers’ requirements into specific use cases that drive integrated design, system testing, and training. Through careful interviews, rapid prototyping, frequent design reviews, and an emphasis on achieving pre-determined project objectives we are able to continuously validate and refine detailed system specifications that ‘roll-up’ to a high ROI system. Through careful testing and intensive training we ensure that the CRM system is given the best possible showing to the ultimate judges of the value of the system—our customers’ users.

A turnkey solution

The Lansdale Group provides a comprehensive CRM solution including Microsoft CRM software and a full complement of implementation services including business process engineering, requirements analysis, solution design, customization, software development, installation, and end user training. We can provide a turnkey solution or tailor our services offering to complement your internal resources.

Let's get started

Regardless of economic climate, one of the highest potential return IT investments you can make is in systems supporting more effective sales, marketing, and customer service. The Lansdale Group’s MS CRM Solutions allow you to get started with a modest investment and minimal risk. As a first step, Lansdale Group consultants will conduct a free assessment of your current CRM processes and supporting systems to help you calculate the benefit of implementing MS CRM. To schedule your free assessment contact us at info@lansdalegroup.com or call sales at 703-288-0242 ext. 167.

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